FREQUENTLY ASKED QUESTIONS
Do I need my unlimited tag number to cancel my plan or update my credit card on file?
Yes, If you do not have your unlimited tag number please contact us.
Where is my unlimited tag number?
Your unlimited tag number is located in your drivers’ side windshield.
I have a new vehicle. How do I transfer my pass to another vehicle?
Please request a new member tag with one of our teammates on your next visit.
Can I change my plan type online?
No, please visit the wash location to change plans.
How long does it take for my plan to be cancelled?
Please allow 48 hours from the time of submission to receive confirmation of your cancellation request.
Will I receive a refund after cancelling my plan?
No, you will not receive a refund. Your plan remains active until your next billing date.
Will I receive an email confirmation after I change my credit card or cancel my plan?
Yes, you will receive an email confirmation after you submit your request.
What if I change my mind after I submit my cancellation request?
You will need to stop by the wash location to reactivate your plan.
What if I want to reactivate my account?
You will need to stop by the wash location to reactivate your plan.